English 中文

Return & Refund Policy

Ensuring 100% customer satisfaction is our top priority. We always strive to provide our customers with the best service. If you encounter any issues with a standard, we believe the following requirements will provide you with the necessary guidance.

1. What is the accepted time frame for changing an order?

Answer:

a. PDF:

Simply contact us with the details and our team will review within 14 days.

b. Hardcopy / Printed material:

Simply contact us with the details and the team will review within 30 days.

2. What if I purchased the wrong standard or format?

a. PDF:

If you have purchased the wrong standard or format, the correct standard or format must be purchased within 48 hours to allow a refund/credit against the original incorrect order. We require the PDF to be deleted from your computer.

b. Printed / Hardcopy:

If you have purchased the wrong standard or format, the following applies:

Original incorrect order: Please notify us within 24 hours* to ensure we can stop your order from being dispatched by the warehouse.

Replacement order: The correct standard or format must be purchased within 48 hours to allow a refund/credit against the original incorrect order.

Please note that after this time frame, your product will be shipped and delivered to you as per your original order. No reimbursement will be provided.

3. What if I received the wrong standard?

a. PDF:

If your PDF was supplied incorrectly, we will replace it with the correct format. We also require you to delete the incorrectly supplied PDF from your computer. Simply email our team with the details for review.

b. Printed / Hardcopy:

If your hardcopy was supplied incorrectly, we will replace it with the correct one. We require the warehouse to review photographic evidence in order to arrange a replacement. Simply email our team with the details for review.

4. What if my product is defective or damaged?

a. PDF:

If there is any incorrect or missing content, please let us know so we can review and arrange a replacement PDF. In some cases, a replacement order may need to be placed, and your original order will be refunded or credited to you. Simply email our team with the details.

b. Printed / Hardcopy:

  • Defective items, e.g. missing pages — we require the warehouse to review photographic evidence in order to arrange a replacement.
  • Damaged goods, e.g. package/product damaged in transit — our warehouse, together with the delivery agent, will need to review photographic evidence to determine the next steps.

5. Refund / Credit information:

a. Review process:

In accordance with the above requirements, all refund requests are first reviewed by our team and then approved or rejected by customer service management.

b. Refund / Credit processing:

For approved requests, we will reimburse you using the same payment method.

6. What if I change my mind about my purchase?

The true value of a standard lies in the knowledge content and scope contained within the publication. We have licensing obligations to distribute and protect intellectual property. If you change your mind about your purchase, unfortunately returns cannot be accepted.

Contact Us