GB 16999-1997
Replaced
GB/T 32312-2015
Active
National standards
GB/T 32312-2015 Service evaluation index specification for customer service center of bank industry
GB/T 32312-2015 Service evaluation index specification for customer service center of bank industry
Basic Information
Standard Code:
GB/T 32312-2015
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Finance, insurance
ICS Name:
Financial services, banking, monetary systems, and insurance
Publish Date:
2015-12-28
Implement Date:
2016-06-01
Pages:
9 pages
Scope
This standard specifies the scope and content of service evaluation indicators, the indicator system, and indicator calculation for banking customer service centers (hereinafter referred to as customer service centers).
This standard is primarily applicable to the evaluation and management of the service capabilities and service effectiveness of customer service centers.
Development Information
Related Standards
GB/T 20543-2006
Replaced
GB/T 20543-2006 Banking and related financial services—International bank account number(IBAN)
GB/T 20545-2006
Abolished
GB/T 20545-2006 Banking and related financial services—Information interchange—Collection instruction form
GB/T 20546-2006
Abolished
GB/T 20546-2006 Banking and related financial services—Information interchange—Documentary credit form
GB/T 15948.1-2007
Abolished
GB/T 15948.1-2007 Bank telecommunication—Funds transfer messages—Part 1:Vocabulary and universal set of data segments and data elements for electronic funds transfer messages
GB/T 21076-2007
Replaced