GB/T 8567-1988
Replaced
GB/T 43045.1-2023
Active
National standards
GB/T 43045.1-2023 Information technology service—Intelligent customer service—Part 1:General requirement
GB/T 43045.1-2023 Information technology service—Intelligent customer service—Part 1:General requirement
Basic Information
Standard Code:
GB/T 43045.1-2023
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Software engineering
ICS Name:
Software development and system files
Publish Date:
2023-09-07
Implement Date:
2024-04-01
Pages:
17 pages
Scope
This document establishes an intelligent customer service capability model and stipulates the requirements for strategic planning, capacity building, diversified operations, and multi-modal interactions of the intelligent customer service system. This document is applicable to organizations planning to establish intelligent customer service; intelligent customer service providers who want to improve and enhance their own intelligent customer service capabilities and service experiences; customer service demanders who want to select intelligent customer service; and third-party organizations that provide evaluation and consulting services to intelligent customer service operators.
Development Information
Related Standards
GB/T 13400.1-1992
Replaced
GB/T 13400.1-1992 Terms used in network planning techniques
GB/T 13400.2-1992
Replaced
GB/T 13400.2-1992 General rule for representation on network planning techniques
GB/T 13400.3-1992
Replaced
GB/T 13400.3-1992 General program of network planning techniques used in project management
GB/T 13502-1992
Active
GB/T 13502-1992 Information processing—Program constructs and conventions for their representation
GB/T 14079-1993
Abolished