GB 16999-1997
Replaced
GB/T 43568-2023
Active
National standards
GB/T 43568-2023 Specification of insurance consumer complaints handling
GB/T 43568-2023 Specification of insurance consumer complaints handling
Basic Information
Standard Code:
GB/T 43568-2023
Standard Type:
National standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Finance, insurance
ICS Name:
Financial services, banking, monetary systems, and insurance
Publish Date:
2023-12-28
Implement Date:
2024-04-01
Pages:
19 pages
Scope
This document stipulates the general requirements for the handling of consumer complaints regarding commercial insurance within the People's Republic of China, the organizational management of insurance institutions, and the complaint process, and describes the verification methods. This document applies to consumers making insurance complaints and insurance institutions handling such complaints. Insurance intermediary institutions shall refer to this document for the handling of consumer complaints.
Development Information
Referenced Standards
Related Standards
GB/T 20543-2006
Replaced
GB/T 20543-2006 Banking and related financial services—International bank account number(IBAN)
GB/T 20545-2006
Abolished
GB/T 20545-2006 Banking and related financial services—Information interchange—Collection instruction form
GB/T 20546-2006
Abolished
GB/T 20546-2006 Banking and related financial services—Information interchange—Documentary credit form
GB/T 15948.1-2007
Abolished
GB/T 15948.1-2007 Bank telecommunication—Funds transfer messages—Part 1:Vocabulary and universal set of data segments and data elements for electronic funds transfer messages
GB/T 21076-2007
Replaced