T/CEEA PJ005-2020 Active Group standards

T/CEEA PJ005-2020 Information system engineering supervision - Service evaluation - Part 5: Service quality evaluation specification

Publish Date: 2022-03-07 Implement Date: 2023-01-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CEEA PJ005-2020

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Integrated Information Technology (IT)

Publish Date: 2022-03-07

Implement Date: 2023-01-01

Scope

Main technical content: 1. Scope This document specifies the evaluation process, evaluation results, assessment indicators, and scoring criteria for the quality evaluation of information system engineering supervision services. This document is applicable to: a) Supervision units engaged in information system engineering supervision services, when they need to evaluate the quality of their own services; b) Owner units that need to evaluate the quality of information system engineering supervision services; c) The China Electronics Industry Association or other units/organizations that need to evaluate the quality management capabilities of information system engineering supervision units; d) Other applicable scenarios. 2. Normative references The following documents are essential for the application of this document. For referenced documents with a specified date, only the version specified on that date applies to this document. For referenced documents without a specified date, the latest version (including all amendments) applies to this document. - GB/T 19668.1-2014: Information Technology Services - Supervision - Part 1: General Principles - GB/T 36733-2018: General Principles for Service Quality Evaluation - GB/T 35966- 2018: Guidelines for Service Quality Evaluation in the High-Tech Services Industry 3. Terms and definitions The terms and definitions defined in GB/T 19668.1-2014, GB/T 36733-2018, and GB/T 35966- 2018, as well as the following terms and definitions, apply to this document. For ease of use, some terms and definitions from GB/T 19668.1-2014, GB/T 36733-2018, and GB/T 35966- 2018 are listed below.