T/IFA 0002-2018 Active Group standards

T/IFA 0002-2018 International Kangxiang County Service Standards

Publish Date: 2018-09-06 Implement Date: 2018-09-10 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/IFA 0002-2018

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: \nBasic standards

ICS Name: Terminology (principles and coordination and cooperation)

Publish Date: 2018-09-06

Implement Date: 2018-09-10

Scope

Scope: The service standards of international wellness towns take "ecological health" as the core, pioneering a new lifestyle of "three avoidances and three cultivations", namely "avoiding haze, avoiding summer heat, avoiding cold, cultivating health, cultivating the mind, and caring for the elderly", realizing the unique development model of "tourism + health", and promoting the converged development of industries such as "spa wellness", "medical care for the elderly", "artistic cultivation", "folk culture", and "agricultural leisure". By building a holistic care system covering physical, mental, and spiritual aspects from aspects such as food, accommodation, therapy, and art, we aim to achieve wellness goals. Main technical content: 2.1 Service culture of wellness towns. Interpreting the service culture of wellness towns from four dimensions: "cultural ethics, inclusive culture, corporate spirit, and corporate values", implementing the concept of "people-oriented" in practice, establishing a good brand effect, and influencing customers through brand culture to continuously enhance the industry's influence. 2.2 Personalized services in wellness towns. Integrating "personalized services" into service standards, based on the standard services of international wellness towns, to comprehensively meet more "people-oriented needs for high-quality living services". Based on various business modules, we will respectively elaborate on fields such as "conventional vacation services, room services, dining services, conference services, spa services, exclusive wellness services, and ecological vacation services", clarifying the detailed rules of humanized services that vacation clients should enjoy in each link, area, and time period. 2.3 VIP services in wellness towns. Classifying VIP clients into multiple levels (VA, VB, VC) and defining the high-quality services provided to VIP clients in each link. By maintaining and upgrading the core client resources of the town, we aim