T/TSSP 018-2022 Flexible online platform service specifications

Scope

Main Technical Content: 1. Scope This document specifies the basic requirements, service content, service capabilities, service quality control, and service evaluation and optimization for flexible employment services provided by Internet platform enterprises. This document is applicable to guiding the standardization of flexible employment services provided by Internet platform enterprises. 2. Normative Reference Documents The content of the following documents is an essential part of this document through normative reference. Among them, the referenced documents with a specified date apply only to the version corresponding to that date; the latest version (including all amendment lists) of the unspecified-date referenced documents applies to this document. GB/T 19012-2019 Quality Management – Customer Satisfaction – Guidelines for Organizational Complaint Handling GB/T 15624-2011 Guidelines for Service Standardization Work 3. Terms and Definitions The terms and definitions defined in GB/T 35273-2017 and the following terms and definitions apply to this document. 3.1 Flexible Employment Flexible employment refers to four forms: part-time employment, labor dispatch employment, business outsourcing employment, and platform-based employment. Among them, platform-based employment refers to a cooperative relationship between flexible workers and employing enterprises through a sharing economy flexible employment service platform, rather than an employment or labor relationship. Both parties follow the principle of "risk sharing and benefit sharing" and establish an equal business contracting cooperation. 3.2 Flexible Employment Worker A Gig Worker is a market subject with civil capacity who self-employed and engages in legal and compliant production and operation activities in their personal capacity. 3.3 Flexible Employment Internet Platform A platform-based organization based on modern Internet information technology, which provides compr

Development Information

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