T/ZZAS 010-2021 Active Group standards

T/ZZAS 010-2021 CNC Machine Tool User Service Guide

Publish Date: 2021-10-30 Implement Date: 2021-11-10 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/ZZAS 010-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: \nMetal cutting machine tools

ICS Name: The manufacturing molding process

Publish Date: 2021-10-30

Implement Date: 2021-11-10

Scope

Main Technical Content: 3.1 Basic Requirements 3.1.1 Manufacturing enterprises shall innovate the services, service methods, and service processes of their products, strive to provide pre-sales, in-sales, and after-sales services, and establish a rapid response capability mechanism to adapt to market changes. 3.1.2 Manufacturing enterprises shall establish a user service mechanism with a comprehensive service system covering pre-sales, in-sales, and after-sales. They shall have an organization responsible for product services and clarify its responsibilities. 3.1.3 Manufacturing enterprises shall possess the resources, methods, and conditions necessary to meet product service requirements, especially innovative technical means and service measures adapted to technological development, such as improving product accuracy, optimizing processing techniques, expanding system intelligent safety alarms and fault record display under permissible conditions, and providing online technical support via the internet. 3.1.4 Manufacturing enterprises shall promptly grasp the failure and defect situations of products (especially new products) and establish an early warning system to ensure timely service. 3.1.5 Manufacturing enterprises shall establish a feedback system for product usage to monitor quality characteristics during the product lifespan, which should continuously analyze the extent to which the product meets user requirements for quality, safety, accuracy, and reliability. 3.1.6 CNC machine tool manufacturers shall establish good user service relationships based on user needs for products, technical performance, and services, identify and maintain key factors affecting user satisfaction, and improve user satisfaction. 3.1.7 Main contents include: a) Establishing good user relationships to meet and exceed their expectations, win their loyalty, increase repeat purchases, and gain positive recommendations. b) Defining the main contact methods for user