T/HHPA 001-2018 Emotional health management service specification

Scope

Main technical content: Emotional Health Management Service Standards 11. Scope 12. Normative Reference Documents 13. Terms and Definitions 14. Basic Requirements 34.1. General Principles 34.2. Qualifications and Requirements 34.3. Resource Management 34.4. Service Venues and Standards 44.5. Monitoring Instruments 45. Service Procedures 55.1. Reception and Initial Assessment 55.2. Emotional Health Evaluation 55.3. Management Plan and Goal Determination 55.4. Implementation of Emotional Health Management Programs and Technical Methods 65.5. Monitoring of Emotional Health Management Processes 75.6. Evaluation of Emotional Health Management Effects 85.7. Follow-up and Follow-up Visits 85.8. Summary, Evaluation, and Improvement 86. Risks and Countermeasures 86.1. General Principles 86.2. Routine Risks and Countermeasures 97. Customer Relationship Management 97.1. Complaint Handling 97.2. Customer Satisfaction 97.3. Customer Files Annex A (Normative Annex) 11. Grading of Emotional Health Management Operating Venues Annex B (Informative Annex) 13. Personalized Emotional Health Management Program (1) Annex C (Informative Annex) 14. Personalized Emotional Health Management Program (2) Annex D (Informative Annex) 17. Basic Physical and Mental Information of Clients and Analysis Annex E (Informative Annex) 18. Record Form for Xiangna Energy Fumigation Annex F (Informative Annex) 19. Record Form for Emotional Energy Relief Massage Annex G (Informative Annex) 20. Summary and Report of Emotional Health Management Program Items

Development Information

Related Standards