T/JSAS 014-2021 Active Group standards

T/JSAS 014-2021 Office building (area) property management service specification

Publish Date: 2021-08-22 Implement Date: 2021-08-22 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/JSAS 014-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: \nBasic standards

ICS Name: Other services

Publish Date: 2021-08-22

Implement Date: 2021-08-22

Scope

Scope: This document specifies the basic requirements, service items, customer service, conference services, engineering services, cleaning services, green maintenance management, order maintenance services, safety management, emergency incident handling, and service evaluation and improvement for office building (area) property management services. This document applies to office building (area) property management services. Property management services in schools and hospitals can refer to this document for implementation; Main technical content: 4. Basic requirements The service agency shall have a fixed service location and, based on actual work needs, be equipped with a corresponding number of office equipment. Dedicated personnel shall be responsible for providing services such as consultation, repair requests, and complaint handling to clients or property users. Information such as the company's business license, staff names, photos, position information, service items and standards, charging standards, and service phone numbers shall be prominently displayed in the service location. 4.2.1 General personnel Management personnel shall hold a property management manager's qualification certificate, and professional and technical staff shall hold corresponding professional technical certificates or vocational skills qualification certificates. Management service personnel shall comply with the relevant regulations on employment review, have no criminal records, and maintain a good mental state during service with strong communication skills. They shall sign a post-safety production responsibility letter. They shall be physically healthy and have good psychological quality. 4.2.2 Special position requirements Staff in fire control, central control, electrical work, and special equipment shall hold corresponding valid certificates for their positions. They shall regularly receive professional training and sign a post-safety production responsibilit