T/CCAA 37-2020 Active Group standards

T/CCAA 37-2020 Community Elderly Care Service Certification Requirements

Publish Date: 2020-12-24 Implement Date: 2020-12-24 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CCAA 37-2020

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Other services

Publish Date: 2020-12-24

Implement Date: 2020-12-24

Scope

Scope: This document specifies the normative requirements for the certification of community elderly care services, including service requirements, management requirements, and service certification requirements. This document is applicable to certification bodies implementing certification of community elderly care services, as well as to community elderly care service organizations (hereinafter referred to as "organizations") standardizing their service activities or seeking confirmation of their compliance from relevant parties (such as industry associations). Main technical content: The purpose of this document is to establish a graded certification indicator system for community elderly care services, promote the standardization of community elderly care service certification, ensure the scientific and reasonable nature of certification conclusions, guarantee the validity and reliability of certification results, enhance social credibility, and assist elderly people and their children in selecting standardized, professional, and reliable community elderly care service organizations, thereby strengthening consumers' trust and confidence in the overall industry. At the same time, through the implementation of external evaluations or self-evaluations, promote community elderly care service organizations to improve their service quality and achieve continuous improvement, with the aim of regulating the industry market and promoting the healthy and sustainable development of the industry. This document is based on customer perception and, in accordance with the characteristics of the community elderly care service industry, uses service blueprint technology and service contact theory to identify and select the service characteristics requirements and their management requirements of community elderly care services, while providing evaluation requirements. The service characteristics assessment adopts quantitative evaluation methods, and the service management au