T/TJCA 0003-2020 Jewelry Quality Dispute Mediation Standards

Scope

Scope: This document specifies the terms and definitions, and the mediation process in the mediation of quality disputes over jewelry and accessories. This document applies to mediation of quality disputes over unused and used jewelry and accessories. This standard regulates the mediation of quality disputes over jewelry and accessories, which is voluntarily initiated by both parties and conducted by qualified jewelry and accessory inspection and testing institutions. Administrative authorities and other institutions with mediation functions may refer to this standard when mediating quality disputes over jewelry and accessories. Main technical content: Technical analysis and appraisal shall be conducted by relevant technical personnel organized by inspection and testing institutions. The number of participants shall not be less than two. Technical analysis and appraisal personnel shall, based on the original inspection and testing records, relevant invoices, and other relevant evidence, in accordance with relevant laws and regulations, standards, and the "Detailed Rules for Quality Analysis of Jewelry and Accessories" (Appendix B), analyze the causes, draw conclusions, and fill out the "Quality Analysis Report" (Appendix C). Technical analysis and appraisal is the basic basis for dispute mediation, and the departments conducting technical analysis and appraisal shall be responsible for the conclusions drawn. The fees for technical analysis and appraisal shall be implemented in accordance with relevant national regulations. For special experimental analysis and appraisal, the fees shall be implemented in accordance with the prescribed charging standards.

Development Information

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