T/FYWG 2-2024 Standards for Property Management Services in Ordinary Residential Communities

Scope

Scope: This standard applies to property management services in ordinary residential communities; Main technical content: This standard consists of the following components: basic requirements, operational requirements, service content, staffing, fee requirements, and evaluation and improvement. (1) Basic requirements, which include eight items. (3) Operational requirements, including two items: property service contracts and management operations. (4) Service content, which divides residential community public property services into five categories: comprehensive services, maintenance of common areas, maintenance of public order, cleaning services, and green maintenance services. Each service category is further divided into five levels of service standards, with additional sub-content. (5) Staffing, which should be commensurate with the scale, service content, service standards, and fee standards of the property service projects. (6) Fee requirements, which are divided according to the service content, service level, and chargeable building area of the property management projects. (7) Evaluation and improvement, which includes service evaluation, result application, and service improvement. An evaluation team is established to conduct assessments and evaluations of property management projects, project managers, and property service enterprises. The results of the assessments and evaluations serve as important references for merit evaluation, star rating, pre-property service bidding, and the selection of property service enterprise personnel. The direction for service improvement is clearly defined.

Development Information

Related Standards