T/XYZJY 0001-2023 Active Group standards

T/XYZJY 0001-2023 Self-Driving Tour Navigation Service Standards

T/XYZJY 0001-2023

Publish Date: 2023-01-09 Implement Date: 2023-01-10 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/XYZJY 0001-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Terminology (principles and coordination and cooperation)

Publish Date: 2023-01-09

Implement Date: 2023-01-10

Scope

Main technical content: Since 2015, self-driving tourism has been developing at a rapid pace, with its market share continuing to rise. It now accounts for 65% of the domestic tourism market and has become a major business segment of China's tourism industry. However, there are currently no corresponding service standards or quality requirements for the core work of self-driving tour organization, namely "guide services", in China. For a long time, guide services for self-driving tours have been operating without clear guidelines or standards, resulting in uneven levels of guide services across the country, high complaint rates, frequent disputes, and poor service quality, which hinder the high-quality development of the self-driving tourism industry. Guide services are the most critical service link in self-driving tourism and a fundamental guarantee for the smooth and safe operation of self-driving tours. The "Self-Driving Tour Guide Service Standards" set out normative technical requirements for various elements of guide services, including basic requirements for guide services, service personnel requirements, service content, service process, service quality, guide behaviors, guide terminology, and related tips.