T/JZMP 003-2018 Leather product after-sales service specifications

Scope

Scope: This standard specifies the terms and definitions, basic principles, after-sales service requirements, service period provisions, implementation process, and service quality supervision and complaints for leather products. Main technical content: Appendix A (informative appendix): Performance failures of leather footwear products, including: a) Splitting of the upper, splitting at the heel, severe re-tanning, obvious discoloration, decoloration, and obvious loosening of the front heel; b) Severe thread breakage, loose stitching, and damage or loss of decorative elements; c) Deformation of the main heel or toe cap; d) Deformation, cracking, or breakage of the heel; e) Loose, broken, or loose heels; f) Obvious discoloration or contamination of the lining; g) Wear on the lining; h) Exposed nail tips (heads) or obvious unevenness in the lining affecting comfort; i) Color bleeding in injection-molded multi-color soles; j) Unusual noises during use. Appendix B (informative appendix): Performance failures of luggage and leather goods, including: a) Deformation of the product body, uneven thickness of natural leather materials, splitting, and discoloration; b) Visible grooves or unevenness on the surface of artificial or synthetic leather materials; c) Severe thread breakage or loose stitching on the lining; d) Loose or broken zippers; e) Loose or broken metal accessories; f) Uneven or difficult-to-open zippers; g) Loose or unstable fittings and decorative elements; h) Insufficient tear strength of leather fabrics; i) Poor friction fastness of leather colors; j) Unevenly spaced wheels on luggage cases.

Development Information

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