T/GRM 006-2020 Equipment manufacturer service capability evaluation criteria
T/GRM 006-2020 Equipment manufacturer service capability evaluation criteria
Basic Information
Scope
Scope: This standard applies to equipment manufacturers providing equipment production and services within the territory of the People's Republic of China, unless otherwise stipulated by laws and regulations. Main technical content: 1. Specifies the basic conditions, manufacturing capabilities, R&D capabilities, service capabilities, internal control capabilities, and supervision and management requirements of equipment manufacturers. 2. Site and facility configuration, and operational requirements. 3. Manufacturing capabilities and levels, staffing, production facility and equipment configuration, implementation standards, quality standards, and production management. 4. R&D capabilities, innovative R&D platforms, and R&D achievements. 5. Pre-sales, sales, and after-sales service capabilities, and service outlet deployment. 6. Internal control capabilities, including organization, systems, service management, management system certification, customer relations, and complaint mechanisms. 7. Government and industry hotel management