T/CAMRA 013-2020 Car maintenance chain operation standardization
T/CAMRA 013-2020 Car maintenance chain operation standardization
Basic Information
Scope
Scope: This standard specifies the definitions of terms, the classification of automotive repair chain operations, chain operation headquarters, chain operation branches, and the operation and management of chain operation systems. This specification applies to automotive repair chain operation enterprises. Other chain operation enterprises in the automotive aftermarket can refer to and use it for reference. Main technical content: 4. Chain operation classification: Classifies the business formats of automotive repair service chain operations. 5. Chain operation headquarters: Regulates the basic requirements, powers, obligations, and information disclosure of chain operation headquarters. 6. Chain operation branches: Regulates the basic requirements, classification, powers, and obligations of chain operation branches. 7. Chain operation system operation and management: Regulates the operation and management of a chain operation system, including brand management, service management, technical and quality management, product and supply management, production and environmental management, marketing management, informatization management, and credit and risk management, etc.