T/GDAF 004.11-2022 Service Satisfaction Evaluation Management Standards
T/GDAF 004.11-2022 Service Satisfaction Evaluation Management Standards
Basic Information
Scope
Scope: This document stipulates the evaluation principles, the definition of responsibilities of relevant parties, evaluation requirements, evaluation processes, application of evaluation results, and improvement measures. This document is applicable to satisfaction evaluations conducted by administrative departments of access control systems at all levels or their entrusted third-party organizations for electronic access control users in rental housing, hotels/apartments, residential communities, and other living spaces. Electronic access control users in other similar management models can also refer to and use it for reference. Main technical content: This document stipulates the evaluation principles, the definition of responsibilities of relevant parties, evaluation requirements, evaluation processes, application of evaluation results, and improvement measures. This document is applicable to satisfaction evaluations conducted by administrative departments of access control systems at all levels or their entrusted third-party organizations for electronic access control users in rental housing, hotels/apartments, residential communities, and other living spaces. Electronic access control users in other similar management models can also refer to and use it for reference.