T/NXXH 074-2024 Active Group standards

T/NXXH 074-2024 Complaint Management

Publish Date: 2024-02-28 Implement Date: 2024-03-07 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/NXXH 074-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Production, production management

Publish Date: 2024-02-28

Implement Date: 2024-03-07

Scope

Scope: This document stipulates the internal complaint management mechanism, external complaint management mechanism, and other content for chain stores. This document applies to complaint management in chain stores. Main technical content: 3. Terms and definitions: This document does not define any terms or definitions that require clarification. 4. Company internal employee complaint management mechanism - General principles Employees (all employees of the group and its stores) are allowed to file complaints if they believe they have encountered the following situations: a) Unreasonable work arrangements or requirements, believing that their current job positions cannot showcase their professional skills and technical expertise; b) Unsuitable working conditions and environments; c) Inappropriate compensation, benefits, and social insurance; d) Unfair changes in positions, job titles, work locations, working conditions, work requirements, or compensation and benefits; Any violations or illegal actions by individuals or departments of the company that harm the legitimate interests of the company, departments, or employees; Criticism of the company's management policies, cadre styles, or working methods; - Inappropriate behaviors or unfair treatment, whether from superiors, subordinates, or colleagues; Threats, intimidation, coercion, or insults, whether from superiors, colleagues, or subordinates; or in the form of violent threats or other means; whether verbal or physical; a) Gender discrimination, disability discrimination, ethnic discrimination, or sexual harassment; b) Violation of personal privacy or personal hobbies; Any other actions or behaviors that harm the interests of the company, departments, or employees, or any violations of company rules and regulations, regardless of whether the consequences have occurred or not; a) Disagreement with the company's existing rules, regulations, or systems; b) Dissatisfaction with the disciplinary punishments or reward