T/SHEPCC 310105001-F001-2017 Active Group standards

T/SHEPCC 310105001-F001-2017 Requirements for Return and Exchange Services on Fresh E-commerce Platforms

T/SHEPCC 310105001-F001-2017

Publish Date: 2017-12-01 Implement Date: 2018-04-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SHEPCC 310105001-F001-2017

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Trade, commercial activities, and marketing

Publish Date: 2017-12-01

Implement Date: 2018-04-01

Scope

Main technical content: This standard, from the perspectives of consumers and fresh e-commerce platform operators, two major stakeholders, specifies the service and management requirements for the return and exchange of fresh goods on fresh e-commerce platforms. It clearly defines the scope of return and exchange of fresh goods applicable to this standard, the 24-hour no-reason return and exchange service, the return and exchange service within 48 hours due to quality, service, integrity, and other issues, the product issues that may lead to return and exchange, service issues, and the determination rules for approaching shelf life as one of the product issues. The service requirements specified in Chapter 5 of this standard are the basic requirements for fresh e-commerce platforms to provide return and exchange services based on customer experience and interaction, perceiving the "real moment" of transaction services, and ensuring that they meet the service quality expected by customers. Fresh e-commerce platforms should choose appropriate service technologies and methods to meet or exceed these requirements. The management requirements specified in Chapter 6 are the management requirements for fresh e-commerce platforms to provide return and exchange services, ensuring that they have the ability to meet customer experience requirements. Fresh e-commerce platforms should choose appropriate service technologies and methods to meet or exceed these requirements.