T/JMBX 0240-2023 Active Group standards

T/JMBX 0240-2023 Consumption Complaint Cross-domain Video Mediation Work Specification

Publish Date: 2023-03-13 Implement Date: 2023-03-15 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/JMBX 0240-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Terminology (principles and coordination and cooperation)

Publish Date: 2023-03-13

Implement Date: 2023-03-15

Scope

Main technical content: This document stipulates the principles, mediation conditions, mediation methods, basic requirements, mediation process, and information filing for cross-regional video mediation of consumer complaints. This document applies to consumer organizations in Zhuhai, Zhongshan, Jiangmen, and Hengqin to handle complaints within their management responsibilities. Regarding the Macao Consumer Council, cases handled by the aforementioned four consumer organizations shall apply this document. For mediation cases handled by the Macao Consumer Dispute Mediation and Arbitration Center, only the content specified in this document shall apply. Other cases shall apply the "Regulations of the Macao Consumer Dispute Mediation and Arbitration Center" and the center's handling guidelines.