T/CAQ 10105-2017 Excellent performance evaluation criteria for healthcare
T/CAQ 10105-2017 Excellent performance evaluation criteria for healthcare
Basic Information
Scope
Main Technical Content: 0.1 General Provisions In order to guide medical and health organizations (hereinafter referred to as "organizations") in pursuing excellence, improving service and development quality, enhancing competitive advantage, and promoting sustainable development, in accordance with the *Product Quality Law of the People's Republic of China* and the *Outline of the "Healthy China 2030" Plan*, this standard is formulated. This standard draws on the experience and practices of excellence performance management in medical and health organizations at home and abroad, and combines the management practices of Chinese medical and health organizations. It specifies the evaluation requirements for organizational excellence from seven aspects: leadership, strategy, customers and markets, resources, process management, measurement, analysis, and improvement, and outcomes. It provides a self-evaluation guideline for organizations to pursue excellence and can also serve as an evaluation basis for medical and health organization quality awards. 0.2 Relationship with GB/T 19580-2012 *Excellence Performance Evaluation Criteria* and GB/Z 19579-2012 *Guide for Implementing Excellence Performance Evaluation Criteria* This standard follows the requirements of GB/T 19580-2012 *Excellence Performance Evaluation Criteria*, takes into account the characteristics of medical and health organizations, and incorporates the latest changes in foreign excellence performance standards for medical and health organizations to supplement the evaluation requirements for medical and health organizations. At the same time, necessary annotations are provided. The content adopting GB/T 19580-2012 *Excellence Performance Evaluation Criteria* is framed and expressed in Songti font, and the supplementary evaluation requirements for medical and health organizations are expressed in KaiTi font. Additionally, explanations and understandings of relevant requirements are appropriately add