T/KTGA 0001-2018 Travel Volunteer Service Management Standards
T/KTGA 0001-2018 Travel Volunteer Service Management Standards
Basic Information
Scope
Scope: This standard stipulates the terms and definitions, basic requirements, volunteer services, information management, evaluation and improvement related to the management of tourism volunteer services. This standard applies to the management of tourism volunteer services. Main technical content: This standard is mainly applicable to volunteer organizations or institutions that organize volunteer activities in various regular scenic spots, open scenic spots, museums and other areas of Kunming City, as well as tourism volunteers who provide public welfare services to tourists or citizens. For volunteer organizations, it includes requirements for establishing requirements, management personnel, and internal management requirements; for volunteers, it includes requirements for recruitment, registration, training, service guarantee, service records, commendation and reward; for the content of volunteer services, it details the classification of services, particularly strengthening process requirements, including activity preparation, activity planning, activity filing, budgeting, fundraising, volunteer recruitment, service deployment, emergency management, and follow-up work; at the same time, in accordance with the latest national requirements, electronic management of information is implemented, including document management, activity record management, and file management; and evaluation and improvement work are strengthened.