T/CCAA 66-2023 Guidelines for evaluating the effectiveness of certification of quality management systems for small, medium, and micro enterprises

Scope

Scope: This standard proposes the setting principles, evaluation dimensions, and evaluation indicators for the effectiveness of quality management system certification improvement for small and medium-sized enterprises (SMEs). This standard applies to the evaluation of the effectiveness of quality management system certification improvement for SMEs. Relevant institutions can also apply this standard to carry out work related to certification improvement actions for SMEs' quality management systems. Main technical content: Foreword I. Introduction II. Scope III. Normative reference documents IV. Terms and definitions V. Principles for setting effectiveness evaluation indicators VI. Evaluation content and indicators 6.1 Strategic management 6.2 Risk identification and management 6.3 Resource allocation and management 6.4 Product improvement and service enhancement 6.5 Purchasing and supplier management 6.6 Product realization and service provision 6.7 Customer relations and customer satisfaction 6.8 Improvement and innovation 7. Indicator application 7.1 Enterprise application 7.2 Third-party institution application 7.3 Customer application 7.4 Market supervision department application Appendix A (informative appendix) Interpretation of some indicators 5

Development Information

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