T/CASMES 299-2024 Engineering after-sales service evaluation technical requirements
T/CASMES 299-2024 Engineering after-sales service evaluation technical requirements
Basic Information
Scope
Scope: This document specifies the evaluation index system for post-project services, the evaluation index assessment methods, the evaluation grading, and the technical requirements for post-project service evaluation, etc. This document is applicable to the evaluation of post-project services conducted internally or externally by project service organizations, and mainly includes: — Service organizations use this document to build their own capabilities and conduct measurement, evaluation, and improvement; — Service demanders use this document to evaluate the capabilities of service organizations; — Third-party institutions conduct objective evaluations of service organizations based on this document. Main technical content: This document specifies the evaluation index system for post-project services, the evaluation index assessment methods, the evaluation grading, and the technical requirements for post-project service evaluation, etc. This document is applicable to the evaluation of post-project services conducted internally or externally by project service organizations, and mainly includes: — Service organizations use this document to build their own capabilities and conduct measurement, evaluation, and improvement; — Service demanders use this document to evaluate the capabilities of service organizations; — Third-party institutions conduct objective evaluations of service organizations based on this document.