T/GDWJ 027-2024 Patient Satisfaction Management Guidelines

Scope

Scope: This document is applicable to all levels and types of medical institutions, including but not limited to general hospitals, specialized hospitals, clinics, etc., and is used to guide the implementation of patient satisfaction management in these institutions. Main technical content: This document provides guidelines for the basic principles and key implementation elements of patient satisfaction management, providing medical institutions with a set of actionable and measurable guidelines to ensure the scientificity, fairness, and effectiveness of patient satisfaction management work.

Development Information

Related Standards