T/FSDDIA 2-2018 Active Group standards

T/FSDDIA 2-2018 Standards for Complaints and Handling of Interior Decoration Projects

T/FSDDIA 2-2018

Publish Date: 2018-06-15 Implement Date: 2018-06-20 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Price: $ 20.00

Out of stock

Basic Information

Standard Code: T/FSDDIA 2-2018

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Civil engineering and architecture

ICS Name: Interior decoration

Publish Date: 2018-06-15

Implement Date: 2018-06-20

Scope

Scope: This standard specifies the basic requirements and complaint handling procedures for indoor decoration service complaints. This standard applies to the handling of consumer complaints by decoration enterprises and industry association rights protection service stations; Main technical content: 4. Basic requirements 1) Decoration enterprises: Specifies the basic requirements for enterprises in handling complaint matters, including the establishment of institutional personnel, etc. 2) Rights protection service stations: Specifies the basic requirements for rights protection service stations, including their purpose, work content, and basic principles, etc. 5. Complaint handling procedures 1) Complaint handling process: Provides a complaint handling process flowchart. 2) Decoration enterprise complaint handling a) Acceptance: Specifies the requirements for enterprises to accept complaints, including the recording of complaint events and notifying relevant responsible persons. b) Investigation and verification: Specifies the content of the investigation and verification conducted by enterprises based on complaint information. c) Negotiation and handling: Specifies the requirements for enterprises and the complainant to negotiate, including basic principles, remedial measures, and time limits for negotiation. d) Implementation of responsibilities: Specifies the requirements for enterprises to implement and complete the handling results within the specified time limits. e) Reporting of special complaint information: Specifies that enterprises should promptly report special complaint information (such as safety accidents) to the competent authorities. f) Recordkeeping: Specifies the requirements for enterprises to record and archive complaint timestamps. g) Continuous improvement: To optimize the complaint handling process and improve service quality, enterprises should continuously explore, summarize, analyze, correct, and prevent problems