T/HAY 001-2024 The standard for window service in the banking industry in Huaian City

Scope

Main technical content: With the development of China's social economy, the banking industry has become increasingly mature. Consequently, the problems and challenges facing the banking industry are also increasing. Bank counter services cover customers' financial needs and are one of the most direct ways for banks to interact with customers. A good counter service experience can greatly enhance customers' trust in banks, thereby improving customer loyalty and enhancing the bank's social image. Driven by standardized and civilized services, the demand for counter service standardization is becoming increasingly prominent. To better promote the high-quality development of the banking industry in Huaian City, starting from regulatory concerns, member units' concerns, and social attention, and implementing the six functions of "self-discipline, rights protection, coordination, service, communication, and publicity", the Huaian City Banking Association drafted and formulated the "Huaian City Banking Counter Service Standards", which standardizes the banking counter services in our city from three aspects: outlet environment and facilities, outlet services, and special group services. According to the provisions of the "Huaian City Banking Group Standard Formulation Procedures", the standard was open to public consultation among all banking institutions in the city from June 6, 2024 to July 6, 2024; the industry expert group for the formulation of the "Huaian City Banking Counter Service Standards", composed of the chairpersons and vice chairpersons of the 12 professional committees of the association, reviewed the standard and gave a review result of "passed"; and the standard was submitted by the group standard formulation team to the competent department of banking standardization in Huaian City - the Huaian City Banking Association, and was formally released after being deliberated and approved at the 15th council meeting of the 10th term of the association.

Development Information

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