T/CACEM 00015.1-02-2019 Highway operation and management on-site management requirements

Scope

Scope: This standard proposes the basic principles of on-site management for highway operation and management organizations, and stipulates the basic requirements for highway operation and management organizations to implement on-site management. This standard applies to self-evaluation and external evaluation of the on-site management level of various sites of highway operation and management organizations; Main technical content: 4.1 Promoting factors, including: leadership role, strategic adherence, organizational guarantee, employee quality; 4.2 Service process management, including: service process planning (service requirement identification, service design), service provision process, service measurement and monitoring, improvement and innovation (service measurement and monitoring, service improvement, service innovation); 4.3 Service results, including: quality, efficiency and effectiveness, contract fulfillment, employee quality, cost, safety, environmental protection, and resource utilization; Appendix: On-site evaluation scoring system and scoring guidelines for highway operation and management organizations

Development Information

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