T/SDDA 0001-2019 Residential decoration service specification

Scope

Scope: This standard specifies the terms and definitions, basic requirements, pre-decoration services, construction services, post-completion services, and service quality evaluation content for residential decoration services. This specification applies to enterprises engaged in the full-process residential decoration services in this city and to industry self-discipline management. Main technical content: Preface III. Scope 2. Normative reference documents 3. Terms and definitions 3.1 Residential decoration services 3.2 Pre-decoration services 3.3 Construction services 3.4 Post-completion services 4. Basic requirements 4.1 Basic principles 4.2 Qualifications and credentials 4.3 Equipment and testing instruments 5. Pre-decoration services 5.1 Service methods 5.2 Reception staff 5.3 Design services 5.4 Budget quotation and contract signing 6. Construction services 6.1 Construction organization and management 6.2 Construction process management 6.3 Project quality acceptance 6.4 Project quality defect handling 6.5 Project settlement 6.6 Dispute resolution 7. Post-completion services 7.1 Warranty period 7.2 Warranty scope 7.3 Warranty card 7.4 Warranty responsibilities 7.5 Acceptance and implementation of repair requests 7.6 Complaint handling 8. Service quality evaluation 8.1 Service philosophy 8.2 Customer feedback 8.3 Customer satisfaction evaluation system 8.4 Content of customer satisfaction surveys

Development Information

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