GB/T 16784.1-1997
Replaced
T/CHASA 005-2020
Active
Group standards
T/CHASA 005-2020 Guidelines for the Operation and Management of New Models of Internet of Things User Experience Services in Call Centers
T/CHASA 005-2020
Price:
$ 20.00
Basic Information
Standard Code:
T/CHASA 005-2020
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Economic and cultural
ICS Name:
Integrated services
Publish Date:
2020-07-20
Implement Date:
2020-07-25
Scope
Scope: This standard applies to the operation and management of the new model of Internet of Things user experience services in call centers of home appliance enterprises; Main technical content: This standard specifies the terms and definitions, basic requirements, service content and requirements, operation, management, service evaluation and improvement of call centers in home appliance enterprises.
Development Information
Related Standards
GB/T 16784.2-1998
Abolished
GB/T 16784.2-1998 After-sale service of industrial products—Part 2:Maintain
GB/T 17372-1998
Abolished
GB/T 17372-1998 Classification of grade of service trades—General rules
WB/T 1016-2002
Active
WB/T 1016-2002 Accept standard for wood flooring surface after installation
GB/T 19680-2005
Replaced
GB/T 19680-2005 Classification and evaluation indicators for logistics enterprises
GB/T 19682-2005
Active