T/CQPRA 0010-2025 Active Group standards

T/CQPRA 0010-2025 Specification for Enhancing the Effectiveness of Public Relations Communication between Medical Staff and Patients’ Families

Publish Date: 2025-11-17 Implement Date: 2025-11-17 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CQPRA 0010-2025

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Integrated services

Publish Date: 2025-11-17

Implement Date: 2025-11-17

Scope

This document applies to the communication management between medical staff and patients' families in hospitals at all levels and their affiliated departments during the stages of diagnosis, treatment, nursing, rehabilitation, and follow-up, and it also applies to the standardized application of communication training, supervision, and evaluation by the public relations departments of medical institutions. This document stipulates the basic principles, organizational responsibilities, communication processes, skill requirements, and effectiveness improvement measures for public relations communication between hospital medical staff and patients' families throughout the entire medical service process.