T/CQPRA 0004-2025 Active Group standards

T/CQPRA 0004-2025 Guidelines for Public Relations Intervention and Resolution of Medical Staff Work Disputes in Hospitals

Publish Date: 2025-11-17 Implement Date: 2025-11-17 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/CQPRA 0004-2025

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Integrated services

Publish Date: 2025-11-17

Implement Date: 2025-11-17

Scope

This document applies to the public relations intervention and resolution of medical and nursing disputes arising from role definition, communication imbalance, or differences in value perception in medical treatment, nursing care, scientific research, teaching, and management activities at all levels of medical institutions. It also applies to the coordination and supervision activities of hospital public relations departments, disciplinary inspection and human resources departments, nursing management departments, and third-party mediation agencies in internal conflict management. This document stipulates the public relations management requirements of hospitals throughout the entire process of identifying, intervening in, mediating, and resolving medical and nursing disputes, including dispute identification, risk assessment, communication coordination, mediation process, information management, and continuous improvement. For details, please refer to the standard text.