T/XYZJY 004-2026 “Chen Xin servire”related to tourism enterprises tourism servire standards Part 4：boutique hotel

Scope

This document stipulates the basic requirements for hotels, service personnel, front desk services, room services, restaurant services, conference services, business services, recreational services, and service guarantees. This document applies to boutique hotels within the administrative area of Chenzhou City. 1 Scope This document stipulates the basic requirements for hotels, service personnel, front desk services, room services, restaurant services, conference services, business services, recreational services, and service guarantees. This document applies to boutique hotels within the administrative area of Chenzhou City. 2 Normative Reference Documents The content of the following documents is an essential part of this document through normative reference. Among them, the reference documents with a specified date apply only to the version corresponding to that date; the latest version (including all amendment sheets) of the reference documents without a specified date applies to this document. GB/T 14308 Classification and Evaluation of Star-rated Tourism Hotels T/XYZJY 001 "Chenxin Service" Tourism Service Standards for Travel-related Enterprises Part 1: Guidelines 3 Terms and Definitions The following terms and definitions apply to this document. Boutique Hotel A small-scale, high-end hotel that focuses on unique design and personalized services, emphasizes cultural experiences and a private atmosphere, and caters primarily to accommodation needs. Service Quality The degree to which a service meets the material and psychological needs of guests in terms of its use value. 4 Basic Requirements They should adhere to the core socialist values and operate with integrity. They should comply with relevant requirements for public security, fire control, hygiene, environmental protection, and safety. They should adhere to the new development concept and implement related requirements such as low-carbon energy conservation, green environmental protection, a

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