T/SHMHZQ 031-2023 The standard service process for elderly care teams

Scope

Main technical content: Foreword 1 Scope 2 Normative reference documents 3 Definitions and terms 3.1 Service recipients 3.2 Service providers 4 General principles 4.1 Service objectives 4.2 Service principles 4.3 Service recipients 4.4 Service providers 5 Service process 5.1 Reception and consultation 5.2 Assessment and planning 5.3 Service implementation 5.4 Supervision and quality control 5.5 Recordkeeping and reporting 5.6 Evaluation and feedback 6 Service content 6.1 Daily life care 6.2 Medical care and rehabilitation 6.3 Psychological support and guidance 6.4 Organization and arrangement of recreational activities 6.5 Organization and arrangement of social activities 6.6 Other customized services 7 Service quality assurance 7.1 Establishment of service quality standards 7.2 Service quality monitoring and evaluation 7.3 Continuous improvement of service quality 7.4 Employee training and quality enhancement 7.5 Service safety measures 7.6 Emergency response and contingency plans 8 Service contracts and fees 8.1 Signing and amendment of service contracts 8.2 Determination and payment of service fees 8.3 Refund policy and processing procedures 8.4 Regulations on termination and renewal of service contracts 9 Internal management regulations 9.1 Departmental responsibilities and work processes 9.2 Employee position setting and duty requirements 9.3 Work record and file management regulations 9.4 Establishment of internal communication and collaboration mechanisms 9.5 Development of training plans and implementation programs 9.6 Establishment of service quality assessment and reward and punishment systems 9.7 Other internal management regulations 10. Requirements and evaluation

Development Information

Related Standards