T/ZJSXX 01-2020 Active Group standards

T/ZJSXX 01-2020 Psychological hotline management and service standards

Publish Date: 2020-10-20 Implement Date: 2020-10-20 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Price: $ 20.00

Out of stock

Basic Information

Standard Code: T/ZJSXX 01-2020

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Technical management

ICS Name: Other services

Publish Date: 2020-10-20

Implement Date: 2020-10-20

Scope

Scope: This standard specifies the management requirements, service processes, and quality supervision for psychological hotlines. This standard applies to online psychological services provided via the internet and telephone; Main technical content: 3. Management requirements 3.1 Basic requirements The service content includes: - Providing psychological assessment, counseling, and emotional guidance to callers; - Handling high-risk calls and referrals. The service should be provided at fixed times each day, and where possible, it should be available 24 hours a day. 3.2 Service guarantees 3.2.1 Venue requirements The venue should meet the following requirements: - Equipped with power supply equipment, network communication devices, and emergency equipment; - A specific venue that can support and accommodate psychological hotline equipment, facilities, and personnel; - An independent, quiet environment. 3.2.2 Equipment requirements The equipment should meet the following requirements: - For regular psychological service hotlines relying on telephone communication systems, it must have functions such as information entry, retrieval, and recording; - For online psychological service platforms relying on professional network systems, it must have functions such as appointment booking, assessment, recording, and data storage. 3.3 Personnel requirements 3.3.1 Operators 3.3.1.1 Basic requirements - Bachelor's degree or higher; - Background in psychology, medicine, nursing, or education; - Possess a sound personality, excellent psychological quality, passion for serving society, and good communication skills; - Hold qualification certificates for psychological counseling, psychotherapy, or other related psychological services; - Abide by disciplines and accept duty arrangements. 3.3.1.2 Professional requirements - Master the basic theories, skills, and ethical requirements of psychological services; - Have the abilit