T/FSLS 3-2022 Standard Service Specification for Customer Reception of Lifestyle Beauty Institution

Scope

Scope: This document specifies the relevant terms and definitions, basic principles, service guarantees, service provision, and service evaluation requirements for customer reception services in beauty salons. This document is applicable to the activities of beauty salons in providing customer reception services. Main technical content: 1) The standard name is "Specification for Customer Reception Services in Beauty Salons". 2) Scope: This document specifies the relevant terms and definitions, basic principles, service guarantees, service provision, and service evaluation requirements for beauty salons. It is applicable to the activities of beauty salons in providing customer reception services. 3) Normative reference documents: This standard references and cites the latest domestic standards to fully ensure the enforceability and feasibility of the standard provisions. 4) Terms and definitions: It clarifies the definitions of standard terms such as "beauty salons", "beauty salon service institutions", "customer reception", and "value-added services". 5) Basic principles: The main content includes an overview of "safety first", "equal service", "consultation and communication", and "integrity in service". 6) Service guarantees: The main content is about the general requirements for the construction of beauty salons, facilities and equipment, personnel, and training. 7) Service provision: The main content is about the norms and requirements for customer reception services in beauty salons, including the norms and requirements for various reception service processes such as customer booking, reception consultation, care services, transaction signing, and post-service follow-up. 8) Service evaluation and improvement: The main content is about the requirements for the evaluation and improvement of customer reception services in beauty salons. 9) Appendix: Appendix A "Guide to Customer Reception Service Language in Beauty Salons" provides a reference guide for the servic

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