T/SHMHZQ 089-2021 Export transportation agency service technical specification
T/SHMHZQ 089-2021 Export transportation agency service technical specification
Basic Information
Scope
Scope: It stipulates the terms and definitions, basic requirements, service content, service process, service requirements, complaint handling, service evaluation, and service improvement of the technical regulations for export transportation agency services. Applicable to export transportation agency services; Main technical content: 4 Basic requirements 4.1 Qualification requirements 4.2 Venue requirements 4.3 Personnel requirements 4.4 Operational requirements 5 Service content 6 Service process 7 Service requirements 7.1 Consultation entrustment 7.2 Acceptance 7.3 Confirmation of entrustment 7.4 Signing of agency and transportation contracts 7.5 Ship inspection 7.6 Cargo stowage 7.7 Cargo transportation 7.8 Cargo handover 7.9 Unloading 7.10 Communication management 7.11 Collection and payment of fees 8 Complaint handling 9 Service evaluation 9.1 Evaluation categories 9.2 Evaluation requirements 9.3 Evaluation methods 9.4 Evaluation indicators 10 Service improvement Appendix A