T/ZJJX 310002-2022 Sorting and organizing home management service standards

Scope

Scope: This document establishes the basic requirements for organizing and tidying up household services, and stipulates the process, content, and requirements of organizing and tidying up household services, as well as evaluation and improvement. This document applies to organizing and tidying up household services provided by household service agencies. Main technical content: 5. Service process: The process of organizing and tidying up household services includes: communication and measurement, formulating a plan, signing an agreement, implementing the service, and acceptance and handover. 6. Service content 6.1 Communication and measurement 6.1.1 Communication 6.1.1.1 Communicate with consumers to understand their needs. 6.1.1.2 The content of communication shall include, but not be limited to: - The structure of the family members and the daily living habits of each member; - The area and layout of the house; - The use purpose of each room, the types and quantities of existing items; - The lifestyle requirements of consumers, and the use requirements of rooms, venues, and items; - The benchmark price of the service. 6.1.1.3 During the communication process, the service provider and the consumer shall jointly fill out the "Customer Service Registration Form", the format of which is shown in Appendix A. 6.1.1.4 After successful communication, the service provider shall require the consumer to pay a deposit (booking fee) and confirm the specific time for on-site measurement. 6.1.2 Measurement 6.1.2.1 The service provider shall conduct actual measurement at the site of organizing and tidying up services. 6.1.2.2 The measurement supplies and tools include: gloves, masks, shoe covers, measurement tools, pens, pads, site measurement forms, etc. 6.1.2.3 The measurement shall include the dimensions of all organizing and tidying up areas and the length, width, and height of storage cabinets; the measurement data shall be accurately recorded. 6.1.2.4 During the measurem

Development Information

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