T/SCSDSJFZYJH 004-2024 Administrative Efficiency Management Technical Specification for Government Service Administration

Scope

Scope: This document stipulates the supervision methods for the handling of affairs in the process of administrative efficiency management of government services, including functions such as overdue warning, supervision and reminder, and supervision response. The aim is to improve the efficiency and quality of government services through standardized and normative management methods. This document is applicable to all levels of supervision departments of government services in supervising and feedback on the timeliness of handling government service matters, and can also be used as a reference basis for third-party evaluation agencies to evaluate the administrative efficiency of government services. Main technical content: This document is applicable to all levels of supervision departments of government services in supervising and feedback on the timeliness of handling government service matters, and can also be used as a reference basis for third-party evaluation agencies to evaluate the administrative efficiency of government services. The administrative efficiency management of government services provides supervision departments with functions such as overdue warning, supervision and reminder, and supervision response, as well as log query. It helps supervision departments grasp the situation of handling cases in real time and facilitates supervision of lower-level business departments by higher-level supervision departments. - Overdue warning: Automatically judge whether the handling of cases is about to expire or has already expired according to the total time limit/process time limit configured for the matter, and trigger warnings/alerts. - Supervision and reminder: Initiate supervision and reminder for cases to urge relevant handling personnel to process them as soon as possible. - Supervision response: For supervision and reminder initiated by supervision personnel, handling personnel should respond and feedback on the handling situation in a timel

Development Information

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