GB/T 3384-1982
Abolished
T/CCSA 224-2018
Active
Group standards
T/CCSA 224-2018 Call center marketing business operation management specification
T/CCSA 224-2018 Call center marketing business operation management specification
Price:
$ 20.00
Basic Information
Standard Code:
T/CCSA 224-2018
Standard Type:
Group standards
Standard Status:
Active
is_force_gb:
no
CCS Name:
Data communication
ICS Name:
Data communication network
Publish Date:
2018-07-24
Implement Date:
2018-07-24
Scope
Main technical content: This standard specifies the basic requirements and operational methods for call center marketing business operators in terms of service quality and operational management, including development planning, customer strategy, product strategy, marketing strategy, process management, personnel management, on-site management, systems and workplaces, network and information security, performance management, etc. This standard applies to auxiliary telephone marketing agencies across the country engaged in database telephone marketing, database direct mail marketing, public advertisement attracting inbound telephone marketing, and Internet marketing businesses, including self-operated and various types of commercial call centers that undertake direct sales outsourcing business
Development Information
Related Standards
GB/T 4575-1984
Abolished
GB/T 4575-1984 Frequency comparison pilot series for the FDM systems in the toll communication network
GB/T 4827-1984
Abolished
GB/T 4827-1984 Requirements of data transmission at 50 bit/s
GB/T 7436-1987
Active
GB/T 7436-1987 Specifications of TDM equipment operating on an analog telephone-type circuit for telegraph and lower-speed data
GB/T 7555-1987
Abolished
GB/T 7555-1987 General characteristics complying with the network performance objectives for 12 channel carrier telephone systems on open-wire pairs
GB/T 7556-1987
Abolished