T/YCJRXH 001-2021 Active Group standards

T/YCJRXH 001-2021 Guidelines for Age-friendly Work of Yancheng City Commercial Bank

Publish Date: 2021-09-24 Implement Date: 2021-09-24 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/YCJRXH 001-2021

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: Economic and cultural

ICS Name: Financial services, banking, monetary systems, and insurance

Publish Date: 2021-09-24

Implement Date: 2021-09-24

Scope

Main technical content: In order to provide elderly customers with warmer, more comprehensive, and more convenient financial services, starting from the service tenets of respecting the elderly, loving the elderly, and assisting the elderly, effectively solve the practical difficulties that elderly customers may encounter in the process of financial services, and enable the vast number of elderly people in the city to have a greater sense of gain, happiness, and security in financial services. In order to form coordinated and unified elderly financial service standards across the city as soon as possible, this work guide is specially formulated. The technical content mainly includes: 1. Scope; 2. Normative reference documents; 3. Revision mechanism; 4. Terminology and definitions; 5. Service in business outlets; 6. Mobile banking; 7. Payment services; 8. Publicity and marketing; 9. Protection of legitimate rights and interests.

Development Information

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