T/GDIIA 005-2021 Information technology application innovation project operation and maintenance service standard
T/GDIIA 005-2021 Information technology application innovation project operation and maintenance service standard
Basic Information
Scope
Scope: This standard specifies the general requirements, service content, organizational structure, and safeguard measures for the operation and maintenance services of information technology application innovation projects. This standard applies to the operation and maintenance services of information technology application servers, terminals, peripherals, operating systems, databases, middleware, and application systems covered by information technology application innovation projects. It also applies to the construction, management, and evaluation of the operation and maintenance service capabilities of information technology application innovation projects. Main technical content: With the implementation of information technology application innovation projects (hereinafter referred to as "information technology application projects"), the projects are gradually entering the long-term operation and maintenance service assurance phase from the implementation and delivery phase. Against this backdrop, the operation and maintenance of information technology application projects and their construction are equally important. Currently, GB/T 28827 "Information Technology Services - Operation and Maintenance" stipulates the general requirements and norms for information technology services, but there is a lack of standards for the operation and maintenance services of information technology application projects dominated by domestically produced basic software and hardware. Therefore, it is urgent and necessary to formulate the "Operation and Maintenance Service Standards for Information Technology Application Innovation Projects". Implementing the operation and maintenance services of information technology application projects in accordance with the requirements of this standard can objectively evaluate the service capabilities and levels of service providers, and provide strong technical support for standardizing business behaviors, improving the quality of operati