T/SPM 001-2024 Active Group standards

T/SPM 001-2024 The requirements for credit commitment enterprise evaluation in Shanghai property management industry

Publish Date: 2024-10-01 Implement Date: 2024-11-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

Price: $ 20.00

Out of stock

Basic Information

Standard Code: T/SPM 001-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Integrated services

Publish Date: 2024-10-01

Implement Date: 2024-11-01

Scope

Main Technical Content: In accordance with the overall goal of "establishing a social credit system that targets individuals and enterprises and covers all aspects of social and economic life, and creating an honest and trustworthy social environment", we will promote the construction of the credit system in the property management industry of this city through the implementation of the integrity commitment activity. In the integrity commitment activity, we will cultivate a batch of honest and trustworthy brand enterprises, create an industry atmosphere where "those who are honest and trustworthy will be honored, those who are untrustworthy will be ashamed, and those who are untrustworthy will be worried", strengthen the corporate social responsibility, guide enterprises to practice self-discipline and operate in accordance with the law, provide good services to the owners, and promote the healthy and orderly development of the property management industry. Content and Standards: Property management enterprises participating in the integrity commitment activity shall make the following commitments to the society and service recipients: 1. Ensure that they conduct business activities in accordance with the law and comply with all national laws, regulations, and policies; obtain the qualification for property management enterprises and the professional qualifications for employees; and not engage in other business activities beyond the scope of their business. 2. Ensure that they abide by industry norms: - Receive business from Monday to Sunday; - Implement open business systems and procedures; - Accept residents' repair requests 24 hours a day; - Arrive at the scene within 2 hours for urgent repair projects, and within 30 minutes for those in urban areas with management offices; - Repair general projects within 3 days (except for rainy days and reservations by residents). - Ensure that the timeliness of repairs exceeds 95%, and th