T/SPM 001-2023 Active Group standards

T/SPM 001-2023 The evaluation requirements for outstanding property management demonstration projects in Shanghai

Publish Date: 2023-08-01 Implement Date: 2023-10-01 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/SPM 001-2023

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Integrated services

Publish Date: 2023-08-01

Implement Date: 2023-10-01

Scope

Main technical content: Management requirements include: service organization and human resource allocation, system construction, financial management, file management, and signage management. Service requirements include: staff qualifications (including project managers, maintenance personnel, order maintenance staff, cleaning staff, and green maintenance staff) and service standards. Customer service includes: repair reception, special maintenance fund utilization, renovation management, complaint handling, client communication, and major (emergency) incident reporting. House and facility operation and maintenance services include: basic standards (including basic operation and maintenance standards, comprehensive quality indicators for operation and maintenance), public equipment and facility operation and maintenance (including power distribution systems, weak current systems, fire protection systems, lifting equipment systems, water supply and drainage systems, and air conditioning systems), and common area operation and maintenance (including building foundation areas and common area services). Order maintenance and safety services include: basic standards, daily order maintenance services (including gatehouse order maintenance, patrol order maintenance, surveillance order maintenance, and vehicle parking management), and fire safety management. Environmental cleaning services include: basic standards and daily environmental cleaning services (including corridors/lobbies/atria, staircase/fire staircase floors, elevator cabins, stair railings/balustrades/doors/windows, fire hydrant boxes/fire extinguishing facilities, ceilings/ventilation/ventilators/public lighting fixtures, platforms/roofs, public roads, parking garages, public restrooms, functional rooms, fitness/children's recreation facilities, ponds/landscapes, trash cans/bins/garbage storage rooms/garbage compactors, garbage collection and removal, fecal collection facilities, external walls/