T/CSPEA 002-2020 Service Standards for Property Rights Trading Institutions
T/CSPEA 002-2020
Basic Information
Scope
Main technical content: The main body of this standard includes 11 chapters, specifically: Chapter 1 is "Applicable Scope"; Chapter 2 is "Normative Reference Documents", which lists 38 policy documents applicable to this standard; Chapter 3 is "Terms and Definitions", which defines the professional terms involved in the provision of state-owned property transaction services; Chapter 4 is "Basic Principles and Requirements", which describes the principles and requirements that organizations must follow when providing property transaction services; Chapter 5 is "Service Content"; Chapter 6 is "Service Process"; Chapter 7 is "Service Charges", emphasizing that where there are government-set prices, they must be implemented in accordance with government pricing; Chapter 8 is "Service Facilities and Equipment"; Chapter 9 is "Informatization Construction"; Chapter 10 is "Safety Production", which proposes specific preventive measures; Chapter 11 is "Service Supervision and Evaluation", which proposes forms and methods of accepting social supervision, unblocking supervision channels, and establishing service evaluation mechanisms for service supervision.