T/ZS 0363-2022 Residential property management service standards
T/ZS 0363-2022 Residential property management service standards
Basic Information
Scope
Main technical content: Preface 1 Scope 2 Normative reference documents 3 Terms and definitions 4 Basic requirements 5 Basic services 5.1 Customer service facilities 5.2 Personnel 5.3 Files 5.4 Access management 5.5 Vehicle parking management 5.6 Integrated customer service management 6 Maintenance and management of common areas 6.1 General requirements 6.2 Inspection 6.3 Residential decoration management 7 Maintenance and management of common facilities and equipment 7.1 Air conditioning system 7.2 Water supply facilities and equipment 7.3 Sewage treatment facilities and equipment 7.4 Power supply facilities and equipment 7.5 Elevator facilities and equipment 7.6 Road facilities 7.7 Parking lots and garages 8 Fire safety prevention 8.1 General requirements 8.2 Fire inspection 8.3 Maintenance and management of fire-fighting facilities 8.4 Fire emergency response 9 Environmental and hygiene management 9.1 Landscape and greening 9.2 Hygiene management 9.3 Cleaning of common areas of the property 10 Public order maintenance