T/FCCI 009-2024 Active Group standards

T/FCCI 009-2024 Construction and sanitary ceramic industry twin commitment

Publish Date: 2024-06-14 Implement Date: 2024-06-14 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/FCCI 009-2024

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Comprehensive Building Materials

Publish Date: 2024-06-14

Implement Date: 2024-06-14

Scope

Scope: This document stipulates the basic principles and commitments of enterprises in the architectural sanitary ceramics industry to provide consumers with the "Peace of Mind Consumption" and "7-Day No-Reason Return" services offline. This document applies to the sales and supporting services of products in the architectural sanitary ceramics industry (hereinafter referred to as "products"). Main technical content: 1. Scope This document stipulates the basic principles and commitments of enterprises in the architectural sanitary ceramics industry to provide consumers with the "Peace of Mind Consumption" and "7-Day No-Reason Return" services offline. This document applies to the sales and supporting services of products in the architectural sanitary ceramics industry (hereinafter referred to as "products"). 2. Normative references GB/T 10001.1 Public Information Graphic Symbols - Part 1: General Symbols GB/T 17242-1998 Complaint Handling Guidelines 3. Terminology The terminology and definitions of the "Double Commitment" service are stipulated. 4. Basic principles Two basic principles, namely proactive commitment and active fulfillment, are stipulated, and specific requirements are proposed. 5. Commitment content The commitment content is regulated in several aspects: general requirements, product and service quality, transactions, business premises, after-sales services, and complaint handling.