T/CATAGS 69-2023 Airline irregularity flight and aircraft model change passenger protection business interface specification
T/CATAGS 69-2023 Airline irregularity flight and aircraft model change passenger protection business interface specification
Basic Information
Scope
Main technical content: This document specifies the main business processes and data interfaces for airlines to provide passenger protection services when flights are delayed, canceled, or subject to aircraft type changes. When such events occur, the airline's passenger service system receives flight protection plans transmitted by the flight scheduling system or operation control system, as well as flight change messages. The system then assigns protection measures to affected passengers on the flight and, after the protection ends, downstream airlines' customer service systems and passenger notification systems query the protection results. This document applies to airlines when flights are delayed, canceled, or subject to aircraft type changes. In such cases, flight scheduling or operation control personnel enter replacement flight information or specified takeover target flights, passenger identity values, companion passenger information, or non-protection information. By sending flight protection plans to the passenger service system, the system ensures that affected passengers on delayed, canceled, or subject to aircraft type change flights receive protection either on the same target flight or on a different target flight, or receive no protection. It also supports querying the protection results.