T/DLTGA 001-2025 Active Group standards

T/DLTGA 001-2025 Guide service quality level classification and evaluation

Publish Date: 2025-01-16 Implement Date: 2025-01-16 For services related to genuine standard inquiry, procurement, translation, and other related services in China, please Contact Us

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Basic Information

Standard Code: T/DLTGA 001-2025

Standard Type: Group standards

Standard Status: Active

is_force_gb: no

CCS Name: -

ICS Name: Terminology (principles and coordination and cooperation)

Publish Date: 2025-01-16

Implement Date: 2025-01-16

Scope

This document stipulates the terms and definitions, basic requirements, and grading standards for tour guide service quality levels, as well as the grading process. This document applies to members of the Dalian Tour Guide Association who have passed the tour guide qualification examination, obtained a tour guide license in Dalian City in accordance with the Tourism Law of the People's Republic of China and the Regulations on the Management of Tour Guides, and provide tour guide, interpretation, and related tourism services to tourists. Tour Guide Service Quality Grading and Assessment 1. Scope 2. Normative References 3. Terms and Definitions 4. Basic Requirements 5. Grading Standards 6. Assessment Indicators 7. Grading Process 8. Dynamic Management Appendix